Information, Help & Guidance

Luton Adult Community Learning provide an impartial and  confidential help and support service. The service is available to our learners and potential learners.  It aims to help you make clear and informed decisions about career and learning opportunities.

You can receive help and support from one or more of the following:

• An appropriate manager or teacher from Luton Adult Community Learning
• Our Learner Support Adviser

Informed choices
Our service enables you to speak to an experienced and qualified teacher, manager or adviser who can help and support you in making choices with your future learning and/or career.

What you can expect from us

• Friendly, approachable, polite staff who will listen to you and give you help and support
• Appropriately qualified staff
• Records retained in line with the Data Protection Act 1998
• Assurance that you will be treated with respect in accordance with the Luton Borough Council’s Equality and Diversity Policy
• Assurance that your enquiry will be dealt with effectively and handled with sensitivity.

 

What we will expect from you

• To attend all arranged meetings on time and to inform us if you need to cancel
  or re-arrange.
• To treat all Luton Adult Community Learning Staff with consideration, and respect.
• To recognise that your learning and career is your responsibility and that although we can help you
  come to an informed decision about your plans, we cannot make the decision for you.
• To feed back your views to us so that we can continually improve the service we offer.

Confidentiality
Personal information will not be shared with outside organisations other than our partner organisation Suffolk
County Council and our funding agency the Learning & Skills Council.  Records are protected under the Data Protection Act 1998.

Note:  Rules of confidentiality do not apply if there is risk of harm to the learner/potential learner or others.
A confidential setting is available on request.

Arrangements
Luton Adult Community Learning will try to respond immediately to your requirements. 
We aim to respond to requests for information within 24 hours and within 10 working days to request a one-to-one meeting.

Workshops

Free , impartial group workshops on learning and work opportunities, including:

• Job Search
• Interview Techniques
• CV Writing
• Completing Application Forms
• Skills Check

Free confidential face-to-face help and support with either a manager, teacher or a qualified nextstep adviser.

Continued support in signposting or referring you (with your permission) to alternative providers and organisations
if we are unable to assist you

Click here to download the Advice Leaflet