Learner Charter

Adult Learning

Learner Charter

Learner entitlements

  • Respect at all times.
  • To be and feel safe at all times.
  • To be treated fairly and learn in a place that is free from discrimination, harassment or bullying.
  • A pleasant learning environment with good facilities and appropriate resources for your course of study.
  • Full and accurate information about our courses, including any entry requirements, the content and level of the course and what you can expect to learn.
  • Clear information on how much you will have to pay, any additional costs you can expect and what financial help you may be entitled to.
  • An individual learning plan that will enable you to chart your progress and achievements.
  • Help and support with any special learning requirements you may have.
  • Experienced and well-trained teachers, teaching to awarding body quality standards in line with Ofsted requirements.
  • Prompt and constructive assessment on your progress throughout your course.
  • Impartial information, advice and guidance on your next steps.
  • Confidentiality of your personal records in accordance with General Data Protection Regulations.
  • The opportunity to give feedback on your course or training.
  • The opportunity to be involved in the development of our services.
  • Complaints to be handled quickly and sympathetically.

Learner responsibilities

  • Behave in a way that respects the needs of all others to teach, learn and work.
  • Behave in a way that does not put yourself or others in danger and follow our Health and Safety, Equality and Diversity, Safeguarding and Prevent regulations.
  • Avoid any language or behaviour that others may find unkind, discriminatory or offensive.
  • Respect the property of Luton Adult Learning, of staff and of other learners.
  • Help us keep our buildings and equipment clean, tidy and safe.
  • Pay all course fees and other advertised charges on time.
  • Tell us if you have a disability that may affect your learning or the use of our services.
  • Attend classes or training regularly and notify us if you are unable to attend.
  • Be on time.
  • Study, participate in learning activities and hand in work on time.
  • Complete all forms and other paperwork required by Luton Adult Learning and government funding agencies.
  • Participate in course feedback and review.
  • Inform us of your views of our services including any suggestions for improvements.