Learner Charter

Learner entitlements:

  • Respect at all times.

  • To be and feel safe at all times.

  • To be treated fairly and learn in a place that is free from discrimination, harassment or bullying.

  • A pleasant learning environment with good facilities and appropriate resources for your course of study.

  • Full and accurate information about our courses, including any entry requirements, the content and level of the course and what you can expect to learn.

  • Clear information on how much you will have to pay, any additional costs you can expect and what financial help you may be entitled to.

  • An individual learning plan that will enable you to chart your progress and achievements.

  • Help and support with any special learning requirements you may have.

  • Experienced and well-trained teachers, teaching to awarding body quality standards in line with Ofsted requirements.

  • Prompt and constructive assessment on your progress throughout your course.

  • Impartial information, advice and guidance on your next steps.

  • Confidentiality of your personal records in accordance with General Data Protection Regulations.

  • The opportunity to give feedback on your course or training.

  • The opportunity to be involved in the development of our services.

  • Complaints to be handled quickly and sympathetically.

Learner responsibilities:

  • Behave in a way that respects the needs of all others to teach, learn and work.

  • Behave in a way that does not put yourself or others in danger and follow our Health and Safety, Equality and Diversity, Safeguarding and Prevent regulations.

  • Avoid any language or behaviour that others may find unkind, discriminatory or offensive.

  • Respect the property of Luton Adult Learning, of staff and of other learners.

  • Help us keep our buildings and equipment clean, tidy and safe.

  • Pay all course fees and other advertised charges on time.

  • Tell us if you have a disability that may affect your learning or the use of our services.

  • Attend classes or training regularly and notify us if you are unable to attend.

  • Be on time.

  • Study, participate in learning activities and hand in work on time.

  • Complete all forms and other paperwork required by Luton Adult Learning and government funding agencies.

  • Participate in course feedback and review.

  • Inform us of your views of our services including any suggestions for improvements.