Learner Charter

Respect at all times.
To be and feel safe at all times.
To be treated fairly and learn in a place that is free from discrimination, harassment or bullying.
A pleasant learning environment with good facilities and appropriate resources for your course of study.
Full and accurate information about our courses, including any entry requirements, the content and level of the course and what you can expect to learn.
Clear information on how much you will have to pay, any additional costs you can expect and what financial help you may be entitled to.
An individual learning plan that will enable you to chart your progress and achievements.
Help and support with any special learning requirements you may have.
Experienced and well-trained teachers, teaching to awarding body quality standards in line with Ofsted requirements.
Prompt and constructive assessment on your progress throughout your course.
Impartial information, advice and guidance on your next steps.
Confidentiality of your personal records in accordance with General Data Protection Regulations.
The opportunity to give feedback on your course or training.
The opportunity to be involved in the development of our services.
Complaints to be handled quickly and sympathetically.

Behave in a way that respects the needs of all others to teach, learn and work.
Behave in a way that does not put yourself or others in danger and follow our Health and Safety, Equality and Diversity, Safeguarding and Prevent regulations.
Avoid any language or behaviour that others may find unkind, discriminatory or offensive.
Respect the property of Luton Adult Learning, of staff and of other learners.
Help us keep our buildings and equipment clean, tidy and safe.
Pay all course fees and other advertised charges on time.
Tell us if you have a disability that may affect your learning or the use of our services.
Attend classes or training regularly and notify us if you are unable to attend.
Be on time.
Study, participate in learning activities and hand in work on time.
Complete all forms and other paperwork required by Luton Adult Learning and government funding agencies.
Participate in course feedback and review.
Inform us of your views of our services including any suggestions for improvements.