Learner entitlements:
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Respect at all times.
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To be and feel safe at all times.
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To be treated fairly and learn in a place that is free from discrimination, harassment or bullying.
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A pleasant learning environment with good facilities and appropriate resources for your course of study.
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Full and accurate information about our courses, including any entry requirements, the content and level of the course and what you can expect to learn.
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Clear information on how much you will have to pay, any additional costs you can expect and what financial help you may be entitled to.
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An individual learning plan that will enable you to chart your progress and achievements.
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Help and support with any special learning requirements you may have.
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Experienced and well-trained teachers, teaching to awarding body quality standards in line with Ofsted requirements.
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Prompt and constructive assessment on your progress throughout your course.
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Impartial information, advice and guidance on your next steps.
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Confidentiality of your personal records in accordance with General Data Protection Regulations.
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The opportunity to give feedback on your course or training.
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The opportunity to be involved in the development of our services.
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Complaints to be handled quickly and sympathetically.
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Learner responsibilities:
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Behave in a way that respects the needs of all others to teach, learn and work.
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Behave in a way that does not put yourself or others in danger and follow our Health and Safety, Equality and Diversity, Safeguarding and Prevent regulations.
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Avoid any language or behaviour that others may find unkind, discriminatory or offensive.
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Respect the property of Luton Adult Learning, of staff and of other learners.
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Help us keep our buildings and equipment clean, tidy and safe.
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Pay all course fees and other advertised charges on time.
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Tell us if you have a disability that may affect your learning or the use of our services.
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Attend classes or training regularly and notify us if you are unable to attend.
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Be on time.
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Study, participate in learning activities and hand in work on time.
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Complete all forms and other paperwork required by Luton Adult Learning and government funding agencies.
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Participate in course feedback and review.
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Inform us of your views of our services including any suggestions for improvements.
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